Terms of service
### Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from vandecart.com (the “Site”).
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### **PERSONAL INFORMATION WE COLLECT**
When you visit the Site, we automatically collect certain information about your device, including details such as your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This information is referred to as “Device Information.”
We collect Device Information using the following technologies:
- **Cookies:** Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit [All About Cookies](https://www.allaboutcookies.org/).
- **Log files:** Track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- **Web beacons, tags, and pixels:** Electronic files used to record information about how you browse the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect personal details including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This is referred to as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, it includes both Device Information and Order Information.
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### **HOW WE USE YOUR PERSONAL INFORMATION**
We use the Order Information that we collect to:
- Process your payment and fulfill orders, including arranging for shipping and providing you with order confirmations.
- Communicate with you about your order.
- Screen for potential risk or fraud.
- Provide you with information or advertising related to our products or services, in line with your preferences.
We use the Device Information that we collect to:
- Screen for potential risk and fraud (in particular, your IP address).
- Improve and optimize our Site, including generating analytics about how customers browse and interact with the Site and assessing the success of our marketing campaigns.
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### **SHARING YOUR PERSONAL INFORMATION**
We share your Personal Information with third parties to help us use it as described above. For example:
- We use third-party service providers to power our online store, process payments, and manage shipping logistics.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information [here](https://policies.google.com/privacy). You can also opt-out of Google Analytics [here](https://tools.google.com/dlpage/gaoptout).
Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information (such as subpoenas), or to protect our rights.
We periodically audit third-party service providers to ensure they adhere to our privacy and security standards.
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### **BEHAVIORAL ADVERTISING**
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the [Network Advertising Initiative’s educational page](https://www.networkadvertising.org/understanding-online-advertising/).
You can opt out of targeted advertising by:
- [Facebook](https://www.facebook.com/settings/?tab=ads)
- [Google](https://www.google.com/settings/ads/anonymous)
- [Bing](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
Additionally, you can opt out of some of these services by visiting the [Digital Advertising Alliance’s opt-out portal](https://optout.aboutads.info/).
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### **DO NOT TRACK**
Please note that we do not alter our Site’s data collection and usage practices when we see a Do Not Track signal from your browser.
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### **YOUR RIGHTS**
If you are a resident of the United States, the European Union, or other regions with applicable data protection laws, you have certain rights regarding your Personal Information. These include:
#### **For GDPR Compliance:**
- Right to access: You can request a copy of the Personal Information we hold about you.
- Right to rectification: You can request corrections to inaccurate or incomplete data.
- Right to erasure: You can request deletion of your Personal Information, subject to certain conditions.
- Right to restrict processing: You can request limitations on how we use your data.
- Right to data portability: You can request that your data be transferred to you or another service provider.
- Right to object: You can object to our processing of your Personal Information for certain purposes, such as direct marketing.
#### **For CCPA Compliance:**
- Right to know: You can request information about what Personal Information we collect and how we use it.
- Right to delete: You can request deletion of your Personal Information.
- Right to opt out: You can opt out of the sale of your Personal Information, if applicable.
To exercise these rights, please contact us using the contact details below. We will respond to all requests within 30 days and may require identity verification to process your request.
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### **DATA RETENTION**
We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When data is no longer needed, it will be securely deleted.
We retain cookies for a maximum of 12 months unless otherwise required for security or fraud prevention purposes.
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### **CHILDREN’S DATA**
Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately, and we will take steps to delete the information.
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### **SECURITY**
We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of sensitive data during transmission and at rest.
- Secure hosting environments with access controls.
- Regular security audits and vulnerability assessments.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
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### **INTERNATIONAL DATA TRANSFERS**
If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. We take steps to ensure your data is protected as required by applicable laws, such as using Standard Contractual Clauses and data processing agreements with our service providers.
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### **CHANGES**
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Changes will be posted on this page, and the “Last Updated” date will be revised. If the changes are material, we will notify you via email or by placing a prominent notice on our Site.
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### **CONTACT US**
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact us:
Vande Cart
Legal Team
Email: support@vandecart.com