Refund policy

A refund of the product will be offered within 3 days of delivery.

Vande Cart operates as a platform connecting sellers with customers worldwide. Our sellers adhere to the following return policies:

  1. Products with Defects or Issues

    • If the product arrives damaged or has any defects, we will offer a replacement or a refund on a case-by-case basis.

    • Customers must provide valid proof of damage or defect within 3 days of delivery to be eligible for this replacement or refund.

  2. Products with No Defects or Issues

    • If a product is returned for any reason other than damage or defect, we will refund the total amount minus shipping costs.

    • Customers are responsible for paying all return shipping costs to send the items back to Vande Cart’s headquarters.

    • The refund will be processed once the products are received in good condition.

  3. Dispute Resolution

    • If a return dispute arises between the customer and the seller, Vande Cart will act as an arbitrator and make the final decision.

  4. Abuse of Return Process

    • Vande Cart reserves the right to refuse service and ban customers who abuse the return process.

Disclaimer
Vande Cart acts solely as a platform for connecting sellers and buyers and is not responsible for the sale or condition of products sold.

Cancellation Policy

Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy purchases. This cancellation policy explains how you can change or cancel these types of purchases.

  1. Subscriptions
    When you purchase a subscription, you'll receive recurring deliveries based on the subscription duration and frequency you select. Your payment details will be securely stored, and you will be charged for each delivery unless you choose to pay in advance.

    • Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew, you can cancel it before the renewal date.

    • You can cancel or change your subscription at any time. Your order confirmation emails will contain links to manage your subscription, allowing you to make changes easily.
      For more details on returns and refunds, please see our [Returns Policy].

  2. Pre-Orders
    When you place a pre-order, you are purchasing an out-of-stock or soon-to-be-available product. At checkout, we may collect either no payment or a partial deposit, and store your payment method to fulfill and charge the remaining amount at a future date.

    • You can cancel any pre-order that has not yet been fulfilled.

    • Once the order is fulfilled, you cannot cancel it, but you may request a full or partial refund. For more information, refer to our [Returns Policy].

  3. Try Before You Buy
    When you choose a try-before-you-buy item, we will authorize your payment method before fulfilling the order. You will have a specified period to decide whether you want to keep the item. If you do not return the item within the designated period, your payment method will be charged for the full amount.

For any further queries or assistance, feel free to contact our customer support team.